Reviews for Superior Heating and Air Inc, Your Hilton Head Air Conditioning Company
"I just had to reach out to you to sing the praises of two amazing employees that work for you in Ronnie and Matt.
Back on June 5 we were in our villa in Hilton Head when the AC stopped working. With the inside temperature at 84 degrees and rising I put in a call in to Superior for Sunday emergency service. Ronnie took my call in a calm cool fashion and provided some great early diagnostic advice in an attempt to possibly prevent a tech having to come out. As it was late in the day, she even provided me her personal cell phone number so that I could reach her later after doing some testing to provide her with results and so that we could discuss next steps. To our mutual dismay, resetting breakers and the like had no effect on the system, so Ronnie then efficiently handled getting a call in to have a tech sent out Sunday night. No one could have made an uncomfortable situation any smoother than Ronnie did. She's a real treasure.
Matt showed up later that evening and quickly went to work checking out the system. He found that the coil was frozen…leading to the pump overheating and shutting down due to thermal overload. Let me tell you it was amazing to watch him go through his diagnostic activities step by step until he had the issue isolated…in the dark…on a very muggy evening. Who ever thought that a garden hose and some cool water could bring the system back to life. The man is tenacious. But he was also kind and pleasant and took the time to educate me on what he was thinking and doing so that I could learn from his experience. I found out in casual conversation with Matt that he had been on duty since about 8am that morning…it was close to 10:30 pm before Matt was able to get on his way after fixing our issue. I tell you the man was as pleasant as if he'd just gone on duty. You'd never know he'd been on his feet for 14 1/2 hours already that day…or that his prior call was (I think) in Blufton while our villa was about as far into Hilton Head as you can get, all the way down in South Beach in Sea Pines. The man is a prince among men!
We took a chance on you guys initially for just our AC maintenance. The experience with your techs was good enough that we had you guys replace our AC system about 2 years ago. That experience was so good that we brough you in this spring to completely r/r 100% of the ductwork in our unit - the AC in out unit has never worked better. Each and every experience has built upon that first call and I could not be happier with our relationship with Superior and your people. There are other AC companies out there…but you're our guys (and gals)!
You have amazing people that work for you, especially Ronnie and Matt. It's people like that, that will make people like me a customer for life. Please share my heartfelt thanks to both Ronnie and Matt personally for the positive difference they made in our lives. If you have an award or bonus program there, they both should be top of the list for one in my book…or maybe give em a raise! I am just fine if you want to share this correspondance with the both. I wrote it with that in mind and I think each will probably recognize their unique roll in the events of that evening.
I look forward to a long and happy relationship with Superior. All the best…" - Rick R
"I am writing to tell you how pleased I am with the exceptionally good service I've received to-date from so many of your folks. As I'm sure you're aware you have some phenomenally good people. Shawn Galipeau has just been a great person to work with and I feel very comfortable with him coming into my home and trust him implicitly. He has extensive knowledge of HVAC and explains everything in a simple and understandable way. Marcus Love also is a extremely good technician and a super person. He did the assessments of both upstairs and downstairs units and worked with Shawn to provide me solution options. Shawn sold me a Superior 15 to replace a failed Nordyne unit for the first floor of my home in Shipyard - Hilton Head. Shawn project-managed an unbelievable crew. They were incredibly efficient, knowledgeable, professional, and skilled; and ultimately did a wonderful install.
I'm very pleased I selected your company for your products and service are outstanding. I just wanted you to know that you have some awesome people in Shawn, Marcus, Dennis, and Mario and his brothers. I will be adding service contracts to both units come November to ensure they are maintained properly and the warranties are honored. Thanks for everything!" - Rob Wittes
" The system is working well and the guys that put it in were very professional and very nice. We are very pleased (and cooler). All the guys say that their boss wants to make sure everything is perfect. They all respect that and it comes across in the attitude and the work. It's nice. Superior certainly wasn't the lowest estimate we got, but your people are add-ons that others don't have. Be sure to tell the boss that the customers really appreciate that. Thanks for all the help you have been. Superior Rocks!" - Lynda Castle
"Dave – owner of Superior Heating & Air - was terrific in helping us with our new system." - Mike George
"Life would be Easy if all contractors were like this." - Pete Stephens
"I was very impressed with the knowledge of the staff who actually did the installation & the fact that the owner Dave was assisting on the installation." - Tom DeBartolo
"We decided on Superior also: 1 – recommendation of friends; 2 – competitive price; 3 – was friendly and trustworthy; 4 – went beyond expectations." - Carolyn Voight
"Great Job – Wonderful Experience" - Paul Montplaisir
"Superior Air installed the system in an efficient manner. We were very pleased with the service." - Leslie Hunt
"Good Field & Office staff – very helpful & courteous." - William Bowen
"Superior Heating & Cooling is a friendly and dependable group of people that I know I can count on to get the job done for me." - Linda Thomas
"Top Notch Contractor. Equipment performing well." - Frank Oneil
"Very knowledgeable, professional company to do business with." - Peter Vigneault
"Excellent!! Very professional; very courteous – We will continue to use them & recommend them to others." - Gordon Farbstein
"Could not be happier with the personnel or service. Everyone we have been in contact with at Superior is wonderful, friendly, professional, knowledgeable – so much superior to any other HVAC company we've dealt with. Thank You!" - Ann Marie Kemper
"Superior Heating & Air installed the equipment in our home less than a year ago, so that is the reason we contacted them. The technician was excellent in every respect and fixed the problem to our satisfaction." - John Riddick
"Their representatives explained problems & solutions well." - Murray Hallett