Frequently Asked Questions

If you need a professional South Carolina or Georgia HVAC company for your project, please call 800-828-2665 or complete our online request form.

1What areas do you serve?
Areas in S. Carolina & Georgia: Savannah GA, Hilton Head SC, Bluffton SC, Charleston SC, Summerville SC, Mt. Pleasant SC, Goose Creek SC, Beaufurt SC, and more.
2How long have you been in business?
Since 1999
3Do you have any references?
Some listed on this website and other’s upon request
4What kind of guarantee or warranty do you offer?
117% money back guarantee on all of our services
5Do you provide same-day service?
Yes, around the clock. We never close.
6What are your regular hours?
The office is open from 8am till 6pm Monday - Saturday. Service department is on call 24/7
7Do you provide after-hours service?
Yes
8Do you charge extra (i.e., overtime or a flat response charge) after hours?
No over time fees
9Do you service all brands?
We service all brands including your brand
10Do you carry parts on your truck?
Fully stocked warehouses on wheels
11How long will I have to wait if you don't have the part?
No more than 24 hours we guarantee it!
12How much do you charge by the hour?
We do not charge by the hour. We offer up front flat rate pricing. You pay the same no matter how long your repair takes.
13How much is a service call? (i.e.,how much to show up?)
To have one of our fully stocked warehouse on wheels come to your house and diagnose the problem is always less than $100.
14Do I have to be at home when you come?
It is preferable, but not necessary
15Will you quote me a price in advance?
Yes if we have all the right information
16Do you match your competitors pricing?
On most occasions
17Are you licensed? By whom?
Fully licensed by the state of South Carolina & Georgia with an unlimited mechanical licenses Class: (A/C 5)
18What insurance should a contractor carry?
Full coverage
19How much liability insurance do you have per incident?
Up to 2 million per occurrence
20What other organizations do you belong to?
We are members of the South Carolina Association of Air Conditioning Contractors, Hilton Head Home Builders Members
21What certifications do you hold?
Manuel J certified for building load calculations, Manuel D certified for duct design, Certified Green professionals
22Do you use sub-contractors?
No
23Do you employ NATE certified technicians?
50% of all of our technicians are NATE certified
24Have your employees had drug tests? Background checks?
All new and existing employees are checked regularly
25What kind of training do your technicians have?
Weekly in house training and quarterly factory training
26How can I save energy?
There are plenty of simple ways. Call us for a free energy audit
27What can you do for me to help control allergies and asthma?
We offer the best filtration systems on the market. We specialize in finding the best ways to clean up your Hilton Head area or Charleston home's indoor air quality.
28How can I make hot/cold rooms comfortable?
We specialize in fixing temperature zoning problems others can’t. Call today so we can help.