Yearly Customer Care Membership Terms & Conditions
Your Pre Paid or monthly auto draft Membership Benefits includes: *No diagnostic fees WITH REPAIRS DURING NORMAL BUSINESS HOURS ONLY,10% discount on demand service repairs, industry exclusive 2 year parts & labor warranty on any repairs we make while a member, no after hour rates (regular hourly rate after hours) & priority service. Your inspection includes: (amount of visits listed on membership invoice) per year during which Superior will change/clean your filter (if we do not have the filter you need it will be the customers responsibility to provide one), inspect electrical connections for excessive wear, inspect duct work, check Refrigerant pressures, clean drain lines, hose down outdoor unit and turn in a detailed inspection report. Any coil cleanings & or electrical related repairs will be quoted as a separate repair at the membership discounted price. Visits that cannot be scheduled within 3 months of scheduled inspection due to lack of correspondence from owner will be forfeited. *Diagnostics made after hours will be billed at a standard hourly rate to cover our technician's overtime wages, Service calls that do not result in a repair will be billed a diagnostic fee. Superior is not responsible for dirty filters clogged drains or damage from condensation. Your membership description is provided on your Membership invoice and supersedes any discussions by either party. All Memberships are one year in length and automatically renew, bill & charge form of payment on file each year. Your Membership must be registered under your current full legal name & your e-mail address. It is your responsibility to keep your e-mail address current. If you need to update your e-mail address, please contact firstname.lastname@example.org.
Memberships can be pre-paid annually, or Auto drafted Bi-annually, Quarterly or Monthly. All Membership payments to Superior Heating & Air must be made using means of payment that we may approve. We currently require payments be made by a major credit card (i.e., Check, VISA, MasterCard, Discover, American Express, PayPal). All payments must be made from a payment source on which you are the named Account holder. All payments are not refundable, for any reason. If we do not receive the full amount of your Service Fees within 30 days of the Billing Date, a late payment charge of 1.5% per month may be added to your bill and immediately become due and payable. You agree to pay us all reasonable attorney's fees and costs incurred by us to collect any past due amounts. Your account will be deactivated without further notice if payment is past due, regardless of the dollar amount. You agree to pay any outstanding balance in full within 30 days of cancellation or termination of the Services. We may change our fee structure at any time with thirty (30) days' notice. You agree that we will not be liable for any loss caused by any unauthorized use of your credit card or any other method of payment by a third party in connection with the Site. You waive your right to dispute any payment made into Your Account and you will bear all costs.
Processing of Account Payments
Superior is completely PCI compliant and may also use third party electronic payment processors and/or financial institutions ("ESPs") to process financial transactions.
To provide continuous service, Superior Heating & Air automatically renews all paid subscriptions upon expiration. Such renewals are generally for the same duration as the original subscription term. You acknowledge that Your Account will be subject to the above-described automatic renewals. In all cases, if you do not wish Your Account to renew automatically, please follow the directions set out under "Cancellations & Refunds."
Cancellations/Refunds & Transfers
Memberships include services and benefits that Superior can only afford to offer on memberships lasting at least 1 year in length so they are nonrefundable. Memberships paid in installments and asked to be canceled prematurely will be automatically billed one installment for the prorated amount of the rest of the membership. Although nonrefundable, Disputed cancelations requesting a refund will follow the following procedure but are subject to our discretion. To be eligible for a refund: Step 1: we calculate how many visits in your membership are yet to be performed and subtract that from what has been paid. Step 2: We then go back through your account for the term in question and review and total up any discounts you have already received. Step 3: That total in step 2 is then subtracted from any credits due in Step1. The difference, if any, is what is due in the form of a refund. Thereafter, you may cancel Your Account at any time, and you will not be charged further; however, you will not receive a refund when you cancel. Directions for cancelling are below. If a membership is still owed a visit and the customer moves we can perform the remaining visit for new home owner. Or perform remaining visit at the new location for as many or less than the amount of systems in the original contract. If there are fewer systems at the new home there will be no credit for the lack of additional equipment at the new location. Additional equipment at new location will be billed as an extra and a new membership will be quoted.
Directions for Canceling Your Account
You must Call, write or email 30 days prior to renewal date.
Terms & Conditions
Superior holds the right to accept you in the program as well as the authority to cancel the program at any time. Tune ups, cleanings and or filter change per membership will be scheduled at Superiors discretion during normal business hours Mon-Fri 8am to 6pm. Equipment must be brought up to industry standards at the customer's expense before acceptance of membership in order to begin the program. Any repair needed or recommended by this inspection should be made. If they are not made you will not qualify for repair protection.
Labor & Repair Protection Guarantee
Systems over the age of 10 can only be covered under the repair protection if enrolled prior to its 10th year. It shall be at the discretion of Superior Heating & Air to repair or replace defective material & parts. In the event any or all of the equipment is not, in our opinion, economically repairable Superior will quote the replacement cost. Until replacement has taken place, no further service will be performed. The repair and labor protection benefits are directly related to the HVAC equipment only and does not apply to electrical or plumbing outside of the equipment like: Duct work and air flow, copper line sets, act of nature (which includes animal damage, Freezing, fire, flood), well pumps or associated well parts, high voltage wiring at any junction besides in the equipment itself, and any third party related items including work required due to negligence or misuse outside of our control. Unnecessary nuisance calls beyond the scope of this contract may be charged and paid for by the purchaser. Example: Dirty Filter, Fuses, breakers, reset switches ect. Superior will not be required to furnish, without extra cost, any parts, material or equipment recommended or required by local or state code regulations, insurance companies, or home inspectors. The No Loss time line is 1 business day & starts after the diagnostic is made. If the repair is large enough to require a signed approval time will begin after we have the approval. We cannot be held responsible for the 24 Hour time line if a third party is needed (Electrician, Well Driller, ETC..) A repair may include setting temporary equipment that will be at the owner's expense.
Warranty & Other Guarantees
We will honor a 2 year parts and labor warranty for any part replaced while a member. Membership had to remain in place from time of original repair to time of warranty replacement. Dirty Filters & clogged drains are not warranty items. Superior is not responsible for any water damage caused by the system or drain lines. For the rest of any warranty details please refer to the warranty page of this website.