The Superior Air Conditioning Company

Why Choose Superior Heating and Air Inc.

Not only do we have fifty years in the heating, ventilation, and air conditioning field that you can rely on, we also have some of the best warranties in the Hilton Head and Charleston, South Carolina areas. Take a look at why our customers love us!

When you put your trust in a Customer Care Dealer, you know you're working with one of the finest heating and air conditioning professionals in the industry. Not just any dealer can be a Customer Care Dealer. Only dealers with a total commitment to excellence in every aspect of their business, from installation and service to customer satisfaction and employee training, qualify for this special designation. Don’t take our word for it. Superior’s customers are polled and surveyed by an independent 3rd party to insure the highest customer satisfaction. Superior holds a 95% Customer satisfaction score and a 99% referral rating score. Even with those high scores Superior is still not satisfied and always searching on how to improve their customers experience.

As always, you should take extra time and care in selecting a Hilton Head heating and air conditioning dealer. But there's something that will make your search a little easier - just look for the Customer Care Dealer badge. This badge tells you that a Customer Care dealer is committed to this customer satisfaction program. He will help make the purchasing process as painless as possible, from the first contact to the actual installation and follow-up. And that's the way it should be.

On Time, On Right, or On Us

Guarantees that you won’t find anywhere else. Some restrictions apply.

At Superior Heating & Air, we deliver accurate repairs for both your heating & air conditioning units as well as the longest warranty’s in the business on systems we replace. When it comes to customer satisfaction we feel we are the industries best and we do so with:

117% Satisfaction guarantee: If you are not satisfied with our services and feel you shouldn't pay then we will refund 117% of your investment.

On Time, On Right, or On Us

The "On Time" means that if we do not arrive within the allotted time frame given to you by our dispatch office (usually a 2 hour window), we will waive the diagnostic fee.

"On Us". This does not apply if we were able to change the appointment time with you 2 hours or more prior to your assigned call time.

"On Right" Means that if we fail to install a part correctly or install the wrong part, we will not make you pay for the repair ("On Us").

*On Qualifying Systems we install or service:

• 2 year Parts & Labor guarantee: Members will have an extended 2 year parts and labor protection on any parts we repair
• Lifetime Duct Work Guarantee: We Guarantee the duct work we modify or replace for as long as you own the home.
• Lifetime Compressor Guarantee: If the compressor fails during the time you own the home we will replace it for free. Installation charges may apply
• Lemon Guarantee: If your Compressor fails within the first 10 years of operation we will replace the entire outdoor unit instead of just replacing the compressor.
• No Break Down Guarantee: If you need a repair during this period we will make the repair at no charge for parts or labor.
• 24 hour Guarantee: If we can not get your system working within 24 hours we will pay to put you up in a hotel for the night.
• Property Protection: If we do not leave your home the way we left it we will refund you $200.

*Please refer to our warranty page for more details and restrictions on each of our guarantees.