Frequently Asked Questions

What areas do you serve?

How long have you been in business?

Do you provide same-day service?

What are your regular hours?

Do you provide after-hours service?

Do you charge extra (i.e., overtime or a flat response charge) after hours?

Do you service all brands?

Do you carry parts on your truck?

How long will I have to wait if you don’t have the part?

How much do you charge by the hour?

How much is a service call? (i.e.,how much to show up?)

Will you quote me a price in advance?

Are you licensed? By whom?

What insurance should a contractor carry?

How much liability insurance do you have per incident?

Do you employ NATE certified technicians?

What other organizations do you belong to?

What certifications do you hold?

Do you use sub-contractors?

Have your employees had drug tests? Background checks?

Do I have to be at home when you come?

Do you match your competitors pricing?

Do you have any references?

What kind of training do your technicians have?

What kind of guarantee or warranty do you offer?

Are there any tax credits or rebates available on new purchases?

How can I save energy?

What can I do to lower my utility bills?

What can you do for me to help control allergies and asthma?

How can I make hot/cold rooms comfortable?




Answers



What areas do you serve?

Hilton Head, Bluffton, Beaufort

How long have you been in business?

Since 1999

Do you provide same-day service?

Yes Around the clock. We never close

What are your regular hours?

The office is open from 8am till 6pm Monday – Saturday. Service department is on call 24/7

Do you provide after-hours service?

Yes

Do you charge extra (i.e., overtime or a flat response charge) after hours?

No over time fees

Do you service all brands?

We service all brands including your brand

Do you carry parts on your truck?

Fully stocked warehouses on wheels

How long will I have to wait if you don’t have the part?

No more than 24 hours we guarantee it!

How much do you charge by the hour?

We do not charge by the hour. We offer up front flat rate pricing. You pay the same no matter how long your repair takes.

How much is a service call? (i.e.,how much to show up?)

To have one of our fully stocked warehouse on wheels come to your house and diagnose the problem is always less than $100.

Will you quote me a price in advance?

Yes if we have all the right information

Are you licensed? By whom?

Fully licensed by the state of South Carolina & Georgia with an unlimited mechanical licenses Class: (A/C 5)

What insurance should a contractor carry?

Full coverage

How much liability insurance do you have per incident?

Up to 2 million per occurrence

Do you employ NATE certified technicians?

50% of all of our technicians are NATE certified

What other organizations do you belong to?

We are members of the South Carolina Association of Air Conditioning Contractors, Hilton Head Home Builders Members

What certifications do you hold?

Manuel J certified for building load calculations, Manuel D certified for duct design, Certified Green professionals

Do you use sub-contractors?

No

Have your employees had drug tests? Background checks?

All new and existing employees are checked regularly

Do I have to be at home when you come?

It is preferable, but not necessary

Do you match your competitors pricing?

On most occasions

Do you have any references?

Some listed on this website and other’s upon request

What kind of training do your technicians have?

Weekly in house training and quarterly factory training

What kind of guarantee or warranty do you offer?

117% money back guarantee on all of our services

Are there any tax credits or rebates available on new purchases?

Yes, for most full time home owners until the end of 2010

How can I save energy?

There are plenty of simple ways. Call us for a free energy audit

What can I do to lower my utility bills?

There are plenty of simple ways. Call us for a free energy audit

What can you do for me to help control allergies and asthma?

We offer the best filtration systems on the market. As well as specialize in finding the best ways to clean up your homes indoor air quality

How can I make hot/cold rooms comfortable?

We specialize in fixing problems others can’t. Call today so we can help

If you are looking for a South Carolina or Georgia Customer HVAC contractor please call 1 (800) 828-2665 or complete our online request form.